The all-in-one agent platform — built for commerce.
Personal shopper, customer service, and in-store sales support — running in production today, ready for any business with customers. Deployable in weeks.
Built to integrate with
- Salesforce
- Microsoft Dynamics
- VTEX
- SFCC
- Shopify
- WhatsApp Business
- Custom API
Native connectors and custom integrations — deployed in weeks, not quarters.
The Kodly Agent Platform handles real customers every day.
Live at Radio Popular across personal shopping, customer service, and in-store sales support — one platform, one knowledge base, every channel.
All three share one platform, one knowledge base, and one customer memory layer. Customers are authenticated across sessions, conversations are remembered, and human handoff happens with full context.
- Live in production across web and in-store channels — voice ready
- Authenticated customer experience with persistent memory
- Two backoffice modules — configuration and operations — used daily by Radio Popular's team
Built for the two sides of customer-facing operations.
Sales & Revenue
Agents that help customers find the right product, answer pre-purchase questions, and convert with context. Personal shoppers that know your catalog. In-store assistants that work alongside your sales team.
- Personal shopper
- In-store sales AI assistant
- Cart and conversion support
- Real-time product sync
- Proactive outreach
Service & Operations
Agents that resolve customer questions across voice and chat, in any language, with full access to your business systems. Human handoff when it matters, with complete context.
- Customer service across web, chat, voice
- Multi-language (almost any language)
- Order status, returns, address changes
- Human handoff with context
- 24/7 availability
In production today. More deployable in weeks.
Personal Shopper
Guides customers through product discovery using your catalog, customer profile, and conversation history. Recommends, compares, answers product questions. Knows what's in stock and where.
Customer Service
Handles post-purchase questions across web and chat. Checks order status, modifies delivery addresses, processes returns, answers FAQs. Escalates with full context when human help is needed.
Internal Helpdesk
Same platform, turned inward. In-store sales staff use it for tech specs, product details, and stock availability — reducing training time and helping rotating staff serve customers like experts from day one.
Voice Handling
Native voice — real conversation, native multi-language, built for phone. Authenticates customers, accesses their history, performs the same workflows as chat — over the phone. Ready to deploy.
Appointment & Booking
Booking flows integrated with your calendar and scheduling systems. Service centers, in-store consultations, B2B meetings.
Outbound Engagement
Proactive outreach — cart recovery, post-purchase follow-up, appointment reminders. Voice or chat.
Lead Qualification
Inbound B2B lead engagement. Qualifies, scores, books meetings, hands off to sales.
The capabilities behind every agent we deploy.
Integrations
Native connectors for Salesforce, Dynamics, VTEX, SFCC, Shopify, and WhatsApp Business. If your system has an API, we connect to it — usually in 2-4 weeks. Custom integrations for any system you run — ERP, OMS, ticketing, knowledge bases.
Channels
Voice, web chat, WhatsApp, Messenger, Instagram, Telegram, mobile SDK, custom channels. Voice deserves its own paragraph: real inbound call handling in any language, with full backend access to your business systems.
Workflows
Agents that take action, not just answer. Update CRMs, check stock across stores, modify deliveries, process returns, trigger backend workflows — constrained by policies you define.
Human Handoff
Seamless transfer to your team when the agent reaches its limit. Full conversation history, customer context, and intent — handed over so the human starts informed.
Analytics & Operations
Two backoffice modules: one for configuration (FAQs, prompts, brand tone, escalation rules), one for operations (live conversations, performance metrics, escalation rates, conversation review). Used daily by client teams.
Builder
Configure agents without code — tone, behavior, escalation rules, knowledge sources. Code-level customization available for complex requirements.
Agents are only as good as what they know.
Kodly Agent Platform starts deeper than the prompt — with the data foundation that makes agents actually useful. We ingest, ground, and remember.
Ingest
Your catalog, order history, customer profiles, FAQs, policies, brand voice, support tickets, knowledge bases. Connected once, kept in sync.
Ground
Advanced RAG layer ensures answers come from your data — grounded, verifiable, traceable. Brand tone, escalation rules, and policies are encoded as enforceable guardrails.
Remember
Customers authenticate with the agent. Conversations persist across sessions. The agent knows your customer's history every time they return — what they bought, what they asked, what was unresolved.
Built to ship — and to run for years.
Native stack
Built from the ground up as an agentic platform — every component designed for production agents.
Model-agnostic LLM
Run on the model that fits — OpenAI, Anthropic, open-source. Switch without rewriting. Costs and capabilities optimized per use case.
Three deployment shapes
Multi-tenant SaaS — fastest path to production. Dedicated SaaS — your environment, our infrastructure. Self-hosted — your environment, your infrastructure, your control. Choice driven by compliance, sovereignty, and integration requirements.
Audit & QA
Every conversation logged, searchable, exportable. Conversation analysis and prompt optimization built into the operations backoffice.
Security & compliance
Detailed compliance posture coming soon — GDPR-aligned by design, EU data residency available, audit logs retained, role-based access.
(Confirmed details publishing soon.)
Customization
Configure with no-code in the backoffice, extend with code for custom workflows, channels, and integrations. The platform doesn't lock you in.
One agent, in production, in weeks. Then we expand.
Step 1 — Discovery
1-2 weeksWe map your customers' top use cases, your existing systems, and where AI creates real value. You leave with a scoped pilot — clear scope, clear timeline, clear outcomes.
Step 2 — Pilot
2-4 weeksOne agent, one use case, deployed to production. Real customers, real data, real metrics — running in your production environment.
Step 3 — Expand
Once the first agent proves out, we expand — more capabilities, more channels, deeper integrations. Most clients add a second agent within 90 days.
The Kodly Agent Platform is delivered as a service — your team works alongside ours, your platform stays yours. Pilots are fixed-scope and fixed-fee. Expansion is retainer-based. Most clients have the platform running internally, owned by their own product or operations group, within a quarter.
Let's put one agent in production — and the rest will follow.
Book a conversation with someone who's actually shipped this. We'll walk through your specific use cases, what's possible in 4 weeks, and what a pilot looks like for your team.
Already know what you need? Email hello@kodly.io